Customer Care

Welcome to the Greys & Bays terms and conditions, which apply to all items ordered from Greysandbays.com. Please read through them carefully before placing your order. By using this website and or placing an order you agree to be bound by the terms and conditions set out below. Please read our confidentiality policy regarding personal information provided by you.

We may from time to time alter our Terms and Conditions but this will not affect the existing Terms and Conditions accepted by the buyer upon making a purchase.


When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the "confirm" button.

We reserve the right to refuse an order.

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.

Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT.
Goods are subject to availability.



We offer a standard first class signed for delivery and more details of this can be found at www.greysandbays/delivery

We will mail you once your order has been dispatched for delivery.


Price and Payment

We accept Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo
We will email you to confirm dispatch. The prices shown on our website include any VAT. The amount you pay will be the price indicated plus any delivery charges.  Payment of the price and delivery charges must be made in full before dispatch of the goods. The delivery charges will be shown during the checkout process. 


Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.


Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.


Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.



No waiver by Greys & Bays ( whether express or implied ) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.


Right to Cancel

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order.  The goods must be returned to us immediately in an "as sold" condition.You will be responsible for the cost of returning a cancelled order to us. All items must be returned by a recorded delivery service.

To exercise your right to cancel follow the steps below:
1) Send an e mail to info@greysandbays.com

2) Include your name, address and order number

3) Return the goods including all labels in a "as sold condition" using a recorded delivery service.

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option.  You will be refunded to your original method of payment once the goods have been received back.


Events Beyond Our Control

Greys and Bays shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect caused to goods delivered by an occurance beyond our control, including: strikes, theft, breakdown of systems or network access, floods, fire, explosion or accident.  



The content of these pages on our website - inclusive of photographs, design, logo, pictures, written text and any other material, are the intellectual property of Greys & Bays Ltd.



We take all reasonable precautions to keep information supplied to us by our customers strictly confidential. We do not supply our "Mailing List" information to any third parties.

Information supplied to us maybe stored on a computer but will not be supplied to any outside agency.  



We do use cookies to allow us to improve your experience of our site.


Company Details

Registered name - Greys & Bays Ltd

Registered office - England & Wales

Registered office address - The Outbuildings Fine Acres, Tolhurst Lane, Wallcrouch, East Sussex, TN5 7JG

Company Number - 9318080